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29 February 2012
Holiday Villa Launches "Manja Promise" Program


In celebration of Holiday Villa group's 25th anniversary celebrations this year, a staff courtesy enhancement program themed, MANJA PROMISE will be launched today by its Chairman, Yang Bhg Dato Azman Shah Dato Seri Haron at the Victorian Ballroom, Holiday Villa Hotel & Suites Subang at 3.00pm. About 200 staff members within the group will attend the launch including the Managing Director/CEO Yang Bhg Datin Mavis Masri Azman.

The MANJA PROMISE is the 3rd phase of the group's widely known MANJA service quality programme. This year's theme reflects a total commitment to benefit and recognize all Holiday Villa staff members towards achieving their personal goals in the company - to its customers, colleagues and shareholders. The objective is to provide a recognition system that can be well understood and practiced by all employees and at the same time reward all outstanding performers who excel in their commitment with regards to their pledges through their day to day duties.

Through the 12- month campaign, all employees will be issued with a personal MANJA PROMISE Passport. All department heads may nominate any eligible staff for their compliance to the MANJA PROMISE and fulfillment to the various categories. A gemstone lapel pin will be rewarded for every 5 endorsed nominations received by a staff. The grand winner will be awarded with a gold gift

MANJA PROMISE aims to bring a new level of empathy and sensitivity to every Holiday Villa staff in creating a positive working environment and providing a happy experience for their customers at Holiday Villa.

The MANJA quality service program was first established in 1990 during the company's search for a special Malaysian service quality programme . The idea was first mooted by the Managing Director/CEO Yang Bhg Datin Mavis Masri Azman and her pioneer team. The name MANJA was adopted and subsequently the 1st phase of its quality policy statement, "Let US MANJA U" was launched with great success and has since evolved to a quality management systems for all Holiday Villa Hotels & Resorts.

Being one of the leading Malaysian hotel chains that has gone global since 1997, Holiday Villa takes pride that its award-winning MANJA service hospitality is well recognized by its guests today and synonymous to the Holiday Villa chain of hotels in Malaysia and abroad

The 2nd phase was launched in 2007 along with Visit Malaysia Year 2007. The campaign themed "You Are Precious To Us" was put together as its strategy in supporting the success of VMY 2007 and to deliver good customer services.

MANJA is the acronym for

M ust smile and be courteous
A nticipate our customer's needs
N ever forget our customer is No 1
J ust ensure there is detailed follow-up
A lways give our personal attention

The MANJA quality programme has served the Holiday Villa group well as a tool in governing its day-to-day operations and management styles. The system makes it easier to ensure that all staff are continuously guided by the values of MANJA and inspires them to scale new heights in the area of productivity improvement and quality services.

 

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